ISO 9001:2015 is an international standard for quality management systems (QMS). It is published by the International Organization for Standardization (ISO) and provides a set of requirements that organizations can use to improve their operational efficiency and customer satisfaction.

Here is a detailed description of ISO 9001:2015:

Objective
ISO 9001:2015 aims to ensure that organizations consistently meet the needs of customers and other stakeholders through the adoption of an effective and continuously improved quality management system.

Principles of Quality Management
ISO 9001:2015 is based on seven quality management principles:

1. Customer Orientation: Focus on customer needs to improve satisfaction.
2. Leadership: Leaders must create an environment that engages staff in achieving the organization’s goals.
3. Involvement of People: Staff at all levels must be involved and valued.
4. Process Approach: Understand and manage interrelated activities as processes that function as a system.
5. Improvement: The organization must strive to continuously improve.
6. Evidence-Based Decisions: Effective decisions are based on the analysis of data and information.
7. Relationship Management: Manage relationships with stakeholders to optimize performance.

Key Requirements
ISO 9001:2015 includes various requirements that organizations must meet, including:

1. Context of the Organization: Understand the organization and its context, the needs and expectations of stakeholders.
2. Leadership: Leadership commitment and planning for quality.
3. Planning: Risks and opportunities, quality objectives and planning to achieve them.
4. Support: Resources, skills, awareness, communication and documented information.
5. Operations: Operational planning and control, design and development, process control, outsourced products and services, and more.
6. Performance Evaluation: Monitoring, measurement, analysis and evaluation, internal audits and management review.
7. Improvement: Non-conformities and corrective actions, continuous improvement.

Benefits
Implementing ISO 9001:2015 can lead to numerous benefits, including:

– Improved customer satisfaction.
– More efficient processes and reduced waste.
– Improved risk management.
– Increased staff engagement and motivation.
– Competitive advantage in the market.

Application
ISO 9001:2015 is applicable to any organization, regardless of size or industry, and can be used by both organizations that manufacture goods and those that provide services. Organizations can achieve ISO 9001:2015 certification through an external audit process conducted by accredited certification bodies, thereby demonstrating their commitment to quality to customers, partners, and other stakeholders.